Gaya APA

Ph.D, F, T. (2011). Service, Quality & Satisfaction . YOGYAKARTA: ANDI.

Gaya Chicago

Ph.D, F, T.. Service, Quality & Satisfaction. YOGYAKARTA: ANDI, 2011. Text.

Gaya MLA

Ph.D, FANDY, TJIPTONO,. "Service, Quality & Satisfaction". YOGYAKARTA: ANDI, 2011. Text.

Gaya Turabian

Ph.D, FANDY, TJIPTONO,.. Service, Quality & Satisfaction. YOGYAKARTA: ANDI, 2011. Print.